On time and easily found the person holding sign with our name. Driver was very nice and told us about some the island as we were driven to hotel.

Very good experience with the driver and support services.

Was only supposed to wait for one hour but we ended up hung up in customs line for 3 hours & they still waited on us. Greatly appreciated! We just knew we missed our ride & phones would not work for us to be able to make contact with driver but once we got outside we were able to communicate & driver was there to pick us up within 5 minutes of us contacting them. Highly recommend!

Great communication , Tom let me know he was on his way and sent me pics of the car and registration so I would know what to look out for. He was apologetic about the NYC traffic , no need I ordered earlier..Really clean car .. thankyou

I booked an airport transfer through E-life Limo through booking.com, I confirmed that the driver had all the flight details and was instructed to contact him as soon as we passed through customs. I was highly communicative throughout the process, informing him when we landed, cleared security/customs, and were waiting outside the airport.Despite my efforts, the driver was over 30 minutes late. Instead of picking us up from arrivals and assisting with our luggage, we had to meet him on the street. When I emailed booking.com asking for a resolution, the response was absurd, claiming that a high-profile person was causing the delay. This was hard to believe, especially since it did not impact the numerous taxi drivers outside with their signs, and there was no congestion when we left.To make matters worse, the company provided what they claimed were screenshots of our conversation and a pin drop of the driver’s location, stating he was present the entire time. However, the drop pin indicated he was on the runway tarmac, rather than on the actual road. His message did not match my timestamp, and the message's wording differed from what I had received. Furthermore, on our return trip to the airport, the driver informed us that the motorway was not included in the price and if we wanted to use it, we would have to pay in cash, 400 shillings, rather than it being added it to the final bill, which seems a little shady to me. This experience leads me to conclude that E-life may operate dishonestly and fraudulently. I will not be using this service again.

Perfect timing for getting us to the airport

Our driver was very personable and a great driver.

Super friendly, great communication. Clean vehicles. Highly recommend.

On time for airport

The driver was very helpful with loading the baggage - this is what impressed me the most.

The car is amazing! It fits everyone and all our luggage, plus it even provides drinking water—just when I was feeling really thirsty.

Amazing car, super punctual, excellent communication with driver, best ground transportation experience I've EVER had. Very very highly recommended